Return Policy
Your satisfaction is our priority. If you’re not completely happy with your Cove Pets™ purchase, we make returns simple, fast, and stress-free.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return or exchange. Items must be in their original condition and packaging.
How to Start a Return
- Email us at support@covepets.store with your order number and reason for return
- Our team will respond within 1–2 business days with return instructions
- Ship the item back using the provided instructions
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
Refund Options
- ✅ Full refund to your original payment method
- ✅ Exchange for a different product or variant
- ✅ Store credit if you prefer
Non-Returnable Items
- ❌ Items returned after 30 days of delivery
- ❌ Items that show signs of misuse or damage caused by the customer
- ❌ Items without original packaging (unless damaged upon arrival)
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will send a replacement at no cost to you — no need to return the original item.
Return Shipping
For standard returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, Cove Pets™ will cover the return shipping.
Questions?
We’re here to help. Contact our support team at support@covepets.store and we’ll get back to you within 1–2 business days.