Frequently Asked Questions
Have a question? We’ve got answers. If you don’t find what you’re looking for, reach out to us at support@covepets.store.
Orders & Shipping
How long does shipping take?
Standard shipping takes 5–8 business days within the contiguous United States. Expedited options (2–3 days) and overnight shipping are also available at checkout.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the United States. The discount is applied automatically at checkout.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it to follow your package in real time.
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change, contact us at support@covepets.store as soon as possible. We’ll do our best to accommodate your request before the order ships.
Products
Are Cove Pets products safe for my pet?
Yes. All Cove Pets™ products are designed with your pet’s safety and wellbeing in mind. We use pet-safe materials and test our products to ensure they meet quality standards.
How do I clean the Cove Flow water fountain?
The Cove Flow is designed for easy cleaning. Simply disassemble the unit, remove the filter, and wash all parts with warm soapy water. We recommend cleaning it every 1–2 weeks for optimal performance.
What size is the Cove Rest bed?
The Cove Rest is designed for medium to large dogs. Please check the product page for exact dimensions to ensure the best fit for your pet.
Returns & Guarantee
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you’re not completely satisfied, contact us within 30 days of delivery and we’ll arrange a full refund or exchange.
What if my product arrives damaged?
We’re sorry to hear that! Please contact us at support@covepets.store within 7 days of delivery with a photo of the damage. We’ll send a replacement at no cost to you.
How long does a refund take?
Once your return is approved, refunds are processed within 5–7 business days to your original payment method.
Contact Us
How can I reach your support team?
You can email us at support@covepets.store. We respond to all inquiries within 1–2 business days, Monday through Friday.