Our 30-Day Happiness Guarantee
We stand behind every product we make. If you or your pet aren’t completely happy with your Cove Pets™ purchase, we’ll make it right — no questions asked.
Here’s Our Promise
You have 30 days from the date of delivery to try your product. If for any reason you’re not satisfied, simply contact us and we’ll offer a full refund or exchange.
What’s Covered
- ✅ All Cove Pets™ products purchased directly from our store
- ✅ Products that arrive damaged or defective
- ✅ Products that don’t meet your expectations
- ✅ Incorrect items received
How to Request a Refund or Exchange
- Email us at support@covepets.store within 30 days of delivery
- Include your order number and a brief description of the issue
- Our team will respond within 1–2 business days with next steps
- Once approved, your refund will be processed within 5–7 business days
Our Commitment to You
We know that buying online requires trust. That’s why we’ve made our guarantee as simple and stress-free as possible. No hoops to jump through. No fine print. Just honest service from a brand that cares.
Your satisfaction is our priority — always.